Electronics Service CoElectronics Service Co

Information about our Internet connection services
1. INTRODUCTION
ESCWireless’ Acceptable Use Policy ("AUP") is intended to help enhance the use of the Internet by preventing unacceptable use. All users of ESCWireless’ services (the "Services")-those who access some of our Services but do not have accounts ("Visitors"), as well as those who pay a monthly service fee to subscribe to the Services ("Members")-must comply with this AUP. We support the free flow of information and ideas over the Internet and do not actively monitor use of the Services under normal circumstances. Similarly, we do not exercise editorial control over the content of any Web site, electronic mail transmission, news group, or other material created or accessible over or through the Services, except for certain proprietary websites. However, in accordance with our Internet Service Agreement, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. ESCWireless may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Your violation of this AUP may result in the suspension or termination of either your access to the Services and/or your ESCWireless account or other actions as detailed in Section 3. This AUP should be read in conjunction with our Internet Service Agreement and other policies.

2. VIOLATIONS OF ESCWireless' ACCEPTABLE USE POLICY
The following constitute violations of this AUP:

A. Illegal use
Using the Services to transmit any material (by email, uploading, posting, or otherwise) that, intentionally or unintentionally, violates any applicable local, state, national or international law, or any rules or regulations promulgated hereunder.

B. Harm to minors
Using the Services to harm, or attempt to harm, minors in any way.
C. Threats
Using the Services to transmit any material (by email, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property.

D. Harassment
Using the Services to transmit any material (by email, uploading, posting, or otherwise) that harasses another.

E. Fraudulent activity
Using the Services to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as "pyramid schemes," "Ponzi schemes," and "chain letters."

F. Forgery or impersonation
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Using deliberately misleading headers ("munging" headers) in news postings in order to avoid spam email address collectors is allowed.

G. Unsolicited commercial email/Unsolicited bulk email
Using the Services to transmit any unsolicited commercial email or unsolicited bulk email. Activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email whether or not that email is commercial in nature are prohibited.

H. Unauthorized access
Using the Services to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of ESCWireless' or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data.

I. Copyright or trademark infringement
Using the Services to transmit any material (by email, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.

J. Collection of personal data
Using the Services to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

K. Reselling the services
Reselling the Services without ESCWireless’ authorization.

L. Network disruptions and unfriendly activity
Using the Services for any activity that adversely affects the ability of other people or systems to use ESCWireless Services or the Internet. This includes "denial of service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, network services or network equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Member may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Member may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner.

M. Long Connections and Multiple Logins
Using a personal account for high volume or commercial use is prohibited. The Services are intended for periodic, active use of email, newsgroups, file transfers, Internet chat, games, and browsing the World Wide Web. Members may stay connected so long as they are actively using that connection for the above purposes. Members may not use the Services on a standby or inactive basis in order to maintain a connection. Accordingly, ESCWireless maintains the right to terminate any member's connection following any extended period of inactivity as determined by ESCWireless.


3. REPORTING VIOLATIONS OF ESCWireless’ AUP
ESCWireless requests that anyone who believes that there is a violation of this AUP direct the information to ESCWireless Customer service, when reporting please provide the following information:

  • The IP address used to commit the alleged violation
  • The date and time of the alleged violation, including the time zone or offset from GMT
  • Evidence of the alleged violation
  • Email with full header information provides all of the above, as do syslog files. Other situations will require different methods of providing the above information. ESCWireless may take any one or more of the following actions in response to complaints:

    • Issue warnings: written or verbal
    • Suspend the Member's newsgroup posting privileges
    • Suspend the Member's account
    • Terminate the Member's account
    • Bill the Member for administrative costs and/or reactivation charges
    • Bring legal action to enjoin violations and/or to collect damages, if any, caused by violations



4. REVISIONS TO THIS ACCEPTABLE USE POLICY
ESCWireless reserves the right to revise, amend, or modify this AUP, our Internet Service Agreement and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the Internet Service Agreement.

How does it work?

 We use extremely high-speed microwave wireless networking equipment to interconnect dozens of towers to our network operations center and fiber uplink.  Customer-premise equipment usually consists of a fairly small (about 12"x12") two-way radio unit and directional antenna mounted at the customer's residence or business that maintains a constant connection to one of these towers.  This equipment will be mounted on a building, in a tree, or on a pole or other structure as required to get sufficient line-of-sight to the tower, and we'll run (including underground) necessary wiring as part of standard installations.

How fast is it?

The actual speed depends in part on the quality of the radio connection, which in turn depends on how close you are to one of our towers and how clear the line of sight is to that tower. (in other words we can only guess until we've tested it)  The lowest speed will be at least 1.5Mbps down and 384kbps up.  (that's about 35x dial-up speed)  The highest speed in our basic service class will be up to 3-4Mbps down and 1Mbps up. (about 80x dial-up speed)  We now offer a higher-speed class of service (6Mbps-10Mbps) in many parts of our service area, at this time you must call to find out if we can provide faster service at a particular location.  (this will likely depend on signal-level testing)

If you have need of higher speeds contact us - we can provide at least 50Mbps service in much of our service area (with sufficient advanced notice) where customer pays associated costs.  (which may include a tower climb and installation of dedicated Point-to-Point high-speed radio link)   Contact us if your company is interested in this service.

 How much does it cost?

In most cases installation is $169.95.  (If a utility pole is required we can provide/install one for additional cost, if you decline there is no charge for failed installation)  Residential basic service is $38.37 including tax monthly, Business basic service is $58.37 including tax monthly.  Installation fee and first month's service (prorated - we bill per calendar month) must be paid at time of installation.  If you have one of our alarm systems with monitoring service a discount applies - ask for details.  Higher-speed service starts at $58.37 residential and $78.37 business.  (6Mbps-10Mbps download capacity)  We may also require a $100 deposit from customers who rent the property where service is installed. (we also require written permission from the property owner if renting)

Where does it work?

 Anywhere within range of one of our towers that has line-of-sight (or close to it) of that tower - this specifically includes rural areas that are still unserved by more familiar broadband services requiring miles of wiring and fiber optics.  (NOTE: higher-speed service is NOT available everywhere we can reach with Basic service) For a more informative (but still incomplete) answer you can take a look at our tower map.  NOTE: If you are within a few miles of a tower that means you may be able to get service - we cannot usually offer a definitive "yes" without first testing our equipment at your location, since as mentioned it depends upon the quality of signal we are able to achieve.  If the signal quality is marginal we consider the installation unworkable and there is no charge for the site survey. If your location is "just outside" such an area don't give up - the map is approximate, not definitive.

What are the computer requirements?

 Any Windows, Mac, or Linux computer with an ethernet connector, OR any such computer with a wireless networking card plus a wireless router connected to the ethernet cable leading from our equipment.  We do not charge extra for multiple computers connected at a single location.  Before we consider an installation complete we ensure that at least one computer at the premises has a fully-working broadband connection.  If you have special needs (such as needing an ethernet card or wireless router, or an office-full of computers sharing a connection) call us to discuss how we can help.

 Is it Satellite, or Cellular?

No, it is neither.  Satellite has to communicate with satellites in orbit around the Earth, which introduces sometimes-painful delays in communication.  Both types of service typically limit how much data you can transfer in a given day/week/month, and either slow you down, block you, or charge you overages beyond that.  We do NOT limit your usage under normal circumstances, we do NOT charge you extra for exceeding an arbitrary amount of usage.

 

What is it?

IPv6 is Internet Protocol, version 6.  "Today's Internet" runs on IPv4.  But what are they?  IPv4 is a system where every computer on the Internet is identified by a unique address (called an IP address, though more specifically right now an IPv4 address) such as 71.19.200.2 (which is one of ESCWireless' Domain Name Servers) but which is usually not apparent to the average user, being hidden behind a name like "ns1.escwireless.com" (which is the same computer) called a Fully Qualified Domain Name.  It also specifies at some level how computers with those addresses find and communicate with each other.

Every time you go to a web site, your browser (Internet Explorer, Firefox, etc) shows you the FQDN of the page, for example www.escwireless.com, but when it looks for that page it asks a DNS server for the address, and then communicates with that address over the network.

Why do we care?

An IPv4 address is four numbers, ranging from 0 to 255, with several chunks excluded for various reasons and special uses.  But at its simplest, IPv4 offers  4,294,967,296 total addresses. (that's 2^32, 2 to the 32nd power: 2 because it's binary, with 32 bits, or binary digits)  While that may sound like a lot, a little over four billion addresses isn't really enough for the planet.  IPv4 was devised and implemented decades ago, and world Internet (and computer in general) usage has far outpaced the expectations of that age.  Current estimates are that the address authorities at the continental and global level will have NO more addresses to assign by early 2010, the regional authorities by early 2011, and local ISPs at various times from now through perhaps 2014.

To address this and other problems, in the late 1990's IPv6 was born.  There are many deep technological and implementation differences, but the most apparent and arguably one of the most important is that it offers more addresses.  A LOT more.  For your entertainment and mine, here's the number: 340,282,366,920,938,463,463,374,607,431,768,211,456. (that's 2^128, or 128 binary digits)  That should last a bit longer...  According to Wikipedia that's something like 39,614,081,257,132,168,796,771,975,168 per person on the planet.  Why on Earth do we need that many addresses??  Well, there are several arguments for such a huge address space, but the leading two are ubiquitous computing and forwarding-thinking.  Ubiquitous computing refers to the fact that everyday items like cellphones, mp3 players, digital set-top-boxes and cable boxes, networked webcams, digital phones,  and many other devices are in fact computers connected to some degree to networks.  And forward-thinking refers to the expectation that the number of such devices, and the numbers of other less obvious items that become network-connected (cars,home appliances, remote controls, garage door openers, thermostats, add your idea here) will grow exponentially.  Will we need nearly 40 octillion addresses per person?  Of course not, but forward-thinking also means planning for decades or longer.  (and huge chunks of that are set aside for special uses, just like 127.0.0.0 through 127.255.255.255 are set aside in IPv4 solely for communications inside a single computer, for example)

So an IPv6 address is longer (and more complicated, and in hexadecimal) than an IPv4 address.  Written out in full, one might look like 2001:4860:0000:2001:0000:0000:0000:0068, but the ipv6 standard lets it be abbreviated to 2001:4860:0:2001::68.  (that's the address for ipv6.google.com, BTW)  But an end-user never needs to care - just as now, with IPv4, you use the FQDN (like www.escwireless.com) to reach a web site, or mail server, or what-have-you.  Rarely do you need to worry about the actual address.  (And the IPv6 standard simplifies some of those cases, like setting up a router)

Does ESCWireless support it?

So now we've seen what IPv6 (and IPv4) is, and have some idea why it matters.  Does ESCwireless support IPv6?

Currently, the answer is "Yes and No".  Our network will support IPv6 without requiring any changes in the hardware.  (this is a prohibitive reason some organizations are avoiding IPv6, since replacing a network full of IPv6-incapable routers, for example, is expensive and painful)  If you set up service with an IPv6 tunnel broker (most are free, and work like a VPN where a program on your computer or router connects a tunnel to a router at the broker's data center and sends IPv6 data through it, that is then connected right to the backbone of the growing IPv6 internet) then you can route those packets over our network.  And we use IPv6 alongside IPv4 in our data center.  But we do not currently assign IPv6 addresses to clients.  That will eventually change, as it surely will have to within the next few years.  Quite possibly most users will be unaware when it actually occurs - Windows XP SP2 and newer, Mac OS-X, and all Linux variants support IPv6 already, in some instances have for years.  Most carrier-grade routers as well.  Retail-level routers (like the ubiquitous $30-$50 wireless broadband routers) are currently behind the curve here, though, with many not handling IPv6 "out of the box".

Rest assured that ESCwireless is IPv6-ready, and when the time comes we will work with our customers to ensure that the transition is as invisible as possible.  Like the changeover from rotary to touch-tone phones, there will be a time (now, actually) when both work, but eventually the older technology simply won't let you connect.  But that day is still several years away.

High-speed browsing and email access

Of course your connection supports high-speed access for web browsing and email services, up to 80x faster than dial-up.

Streaming Media

You can listen to streaming music and 'Internet radio' over your connection, as well as view streaming video services.  The connection is fast enough to support high quality video feeds from Internet sites offering them.

Online Gaming

Online multiplayer gaming works just fine, though you will not usually be able to host a game server at your premises.  (sorry - if you're a hardcore gamer wishing to host a server you should inquire about colocation of a server in our network center, or at a hosting service specialising in such applications)

Internet Telephony

VOIP (Voice Over Internet Protocol) telephone services (such as Vonage or Skype) will work over the connection, although we do not guarantee availability and quality of telephone services.  (for legal reasons we cannot - for example if your sole telephone service is through the internet and an attempted call to 911 services fails to connect we cannot accept responsibility)

VPN

Virtual Private Networking is possible as well to allow you, for example, to securely connect to the network at your place of work.  If you need INBOUND VPN from elsewhere to a network connected to our service you will need to contact us to discuss business-class services with a static public IP address.

P2P

Peer-to-Peer filesharing is allowed over our network.  However be aware that since such connections have the potential to completely utilize ALL of your connection bandwidth for an extended time, we reserve the right to limit bandwidth usage, reduce connection priorities, or take other measures as needed to ensure an acceptable quality of service for all customers.