Electronics Service CoElectronics Service Co

Network Troubleshooting tips

Sometimes a connection may mysteriously drop for a period of time.  This has several possible causes, most of which can be resolved.  Because our service uses radio communications to a tower (not satellites) it is rarely affected by weather conditions.  However other factors can sometimes affect the radio signal.

The connection from our tower to your location is usually using 900Mhz radio signals.  Older cordless phones also used 900Mhz, and will often interfere if they are operated near our equipment.  Happily such phones are becoming scarcer, as current models most often use 5.8Ghz.  HOWEVER, there are some models and brands (such as VTech) that are labelled as 5.8Ghz but in fact use BOTH 5.8Ghz AND 900Mhz. (most unfortunately, such phones use 900Mhz from the handset back to the base, so relocating the base further from our equipment won't guarantee improvement) The most recent cordless phone technology in the US is DECT6.0. (Digital Enhanced Cordless Telecommunications)  Contrary to the belief that this is 6.0Ghz, it actually uses 1.9Ghz to communicate - ideal for avoiding interference with nearly any other consumer electronics.  (Note that just because the progression seemed to be to ever-higher frequencies does not mean that higher is better)

So the first step if you have an intermittent connection is to find out if you or a next-door neighbor have such a phone - rather than trying to identify the technology used in the phone, you can usually simply browse the web and have someone make a phone call to see if this interferes.  If this turns out to be the cause, then $30 for a new cordless using 5.8Ghz or DECT6.0 will probably be a very worthwhile investment.

If you have a wireless (WiFi) network within your residence or business, it usually uses 2.4Ghz to communicate. (the less-common 802.11a technology uses 5Ghz)  This is a radio band that is also used by many cordless telephones, some wireless devices (like keyboards and mice) and even Bluetooth.  Again you can test the cordless phone theory by simply making phone calls while browsing and observing the results.  The other possible sources of interference can simply be disabled (turned off or unplugged) temporarily to see if they were the source of interference.

If none of these scenarios applies, it is also possible that the connection between your premises and the tower is unstable, which can occur if equipment has shifted or turned (perhaps by heavy winds or being bumped, if located where such can occur) or if intereference on a larger scale is occuring.  (like a paging service for example)  Contact us and we will create a trouble ticket and investigate the problem.  We want your service to be reliable 24/7, and we want you to be satisfied with that service.

In the rare instances where no resolution is possible we will remove the equipment with no further charges or penalties to you.